IDEO typically uses lots of different research techniques to generate insights around the needs of people including, but not limited to, observation, interviewing, immersive empathy, and exploring extreme users. Generally, the types of research you can do fall into three buckets. Generative research helps identify new opportunities and explore needs. Evaluative research gathers feedback on experiments and helps you iterate forward. These two types of research are focused on the future and new ideas. Traditional market research is known as validating research—intended to understand what is currently happening. Balance your research approach to focus on what’s happening now and what could be in the future.
Using the three basic premises of Design Thinking – Immersion, Ideation and Prototyping – and leveraging the creation of a multidisciplinary environment, Design Sprint is emerging as new way for accelerated innovation, where speed and innovation go hand in hand. Design Sprint is a smart track for fast experimentation: building on what Jeff Bezos claims -“If you double the number of experiments you do per year, you will double your ability to invent”-, Design Sprint mastering can bring a tremendous value to the company.
What does it take to build a great AR experience? That’s the question we asked ourselves when creating a new augmented reality app for MWC Barcelona (formerly Mobile World Congress). To celebrate Android’s annual Partner Walk scavenger hunt, we put an AR-spin on what’s become a beloved tradition. Rather than search for enamel pins as in years past, the app prompted attendees to roam the event collecting life-sized animated AR characters, further enhancing the experience and improving engagement.As you think about how AR can help you with your next design project, we wanted to share some things we learned from building this experience and watching people use it in the wild.Download the app to try it for yourself, and read on for our tips.1. Test your assumptionsA seemingly simple interaction of “scanning” a floor decal and looking up to see an entertaining 3D animation is surprisingly difficult. Breaking down this user interaction, it actually includes a lot of parts—like the physical design of the decal, all the 2D UI, and all the 3D AR elements. We discovered that people continued to look at the floor decal unless there were multiple AR elements, like an animated dotted line, to assist the user to pan their camera phone up.2. Make it usefulThe pin hunt gives attendees a goal to find all the partner booths in the cavernous halls of the MWC conference. As we thought about the AR companion to that experience, the problem became clear: How do we point the person to the next partner booth? This question is one that AR is uniquely equipped to solve. We took some lessons from Google Maps to help us design the scavenger hunt’s AR elements. We made each floor decal unique; scanning one would tell users where they are in the Android Partner Walk, and enable us to point them to uncollected pins nearby.3. Bring delightIt was awesome to see MWC attendees’ smiles and surprise when collecting their AR Android pins. These were people in business suits, roaming the show floor between meetings, engaged with a collection experience where they were willing to walk long distances to complete the challenge. We put a lot of care in developing the 21 fully-animated 3D scenes and were glad people enjoyed them.4. Be responsiveOne of our biggest worries was a user pointing their camera at the floor decal and it either 1) not triggering at all or 2) unresponsive for an unacceptable amount of time. Anything over two seconds starts to make users question whether they have done something wrong or whether the app is buggy—both are poor user experiences. Related to responsiveness, we also felt that these AR collection interactions should be short and sweet. We wanted the attendees to see a delightful Android, collect it, and quickly orient to the next booth to visit: all in under 30 seconds.5. Learn from your mistakesLike any project, once it’s in the wild, you realize some things should have been done differently. One lesson is that we should’ve made the floor decals much larger. When placed next to our office desks, they seemed huge, but when placed in the Fira Barcelona conference hall, they looked quite tiny. Lesson learned! For future projects, we’ll be sure to test physical elements onsite.You don’t have to have attended MWC to experience this app for yourself. Download it now on your ARCore-compatible device and play around with placing the animated AR pins anywhere you like.By design director Joshua To and designer Steve Toh of Google AR/VR
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Design Thinking is an iterative and non-linear process. This simply means that the design team continuously use their results to review, question and improve their initial assumptions, understandings and results. Results from the final stage of the initial work process inform our understanding of the problem, help us determine the parameters of the problem, enable us to redefine the problem, and, perhaps most importantly, provide us with new insights so we can see any alternative solutions that might not have been available with our previous level of understanding.
The course is totally self-paced and you can move through the materials at a pace you’re comfortable with. It’s our aim to make you Design Sprint-facilitation-ready as quickly as possible and we don’t want to waste your time with pointless exercises and tasks that don’t contribute to you becoming a confident facilitator, so we estimate that you can complete the course and be ready to facilitate your first Sprint within 2 weekends, without stress.
Design Thinking is essentially a problem-solving approach specific to design, which involves assessing known aspects of a problem and identifying the more ambiguous or peripheral factors that contribute to the conditions of a problem. This contrasts with a more scientific approach where the concrete and known aspects are tested in order to arrive at a solution. Design Thinking is an iterative process in which knowledge is constantly being questioned and acquired so it can help us redefine a problem in an attempt to identify alternative strategies and solutions that might not be instantly apparent with our initial level of understanding. Design Thinking is often referred to as ‘outside the box thinking’, as designers are attempting to develop new ways of thinking that do not abide by the dominant or more common problem-solving methods – just like artists do. At the heart of Design Thinking is the intention to improve products by analyzing how users interact with them and investigating the conditions in which they operate. Design Thinking offers us a means of digging that bit deeper to uncover ways of improving user experiences.
The First principle incorporated in regular science is the "Design Thinking Cycle", which is new to the method. The cycle starts with you, envisioning the lives, dreams and anxieties of your customers. Then you define the problem you want to solve. After that you try to figure out as many solutions to that problem as you can imagine. Then you choose the most likely solution to be successful, you make a prototype of that solution and test its acceptance with your customers. Only after you have found a successful solution, you will invest in executing your business.
Venugopal Murthi, Manager – User Experience, at Xoom Corporation, a PayPal Service, says he is glad that he decided to join the course, in spite of his busy work schedule. “I’ve had a great learning curve due to the course. Bob Halperin, the Academic Director, has done a great job in guiding me through the course and providing valuable feedback on assignments. The programme coordinator too was amazingly quick in responding to the queries that the team had.”
You only need the full Sprint team for two days instead of five. Anyone who has ever dealt with senior stakeholders knows this is a major, major win. Clearing your calendar for five days is a massive sacrifice at any level, so getting the same Sprint results with committing just two days of time is huge when you’re trying to convince someone to authorize a Sprint.
What Google learned from their research is similar to what developed within IDEO over the course of 30 years where trust, purpose, and impact have evolved to become central to IDEO’s culture. There’s a focus on establishing trust and building relationships by designing intentional moments, which we call rituals. For example, IDEO’s weekly tea time ritual was designed as a way to encourage collaboration and “casual collisions”—a time when people step away from what they’re working on and connect with each other. Small, consistent moments like tea time are a prime way to deepen relationships and trust over time.
Braden Kowitz added story-centered design, an unconventional approach that focuses on the customer journey instead of individual features or technologies. Michael Margolis took customer research—which can typically take weeks to plan and often delivers confusing results—and figured out a way to get crystal clear results in just one day. John Zeratsky helped us start at the end, and focus on measuring results with the key metrics from each business. And Daniel Burka brought firsthand expertise as an entrepreneur to ensure every step made sense in the real world.
Tip: Limit the number of variables in your prototype, so you receive specific feedback on your big question. Designing a digital product? Start by designing landing pages that express each product offering, rather than the entire user flow. Testing two feature sets? Keep the branding the same and test different product features against one another.
Another important criterion is the expertise of the trainers, both into the subject as well as in training and facilitating teams and individuals. As mentioned before, some providers have build experience by applying the framework themselves, while building digital products. Others have a background as trainers (for example in Agile, Scrum or Design Thinking) and added Design Sprint training to their curriculum.
The Research Methodology used in in our Entrepreneurial Research is called the "Validated Business Design Method" which consists of two elements, i.e. a "Design Methodology" (look them through) and Research Methodologies. The Design Methodology that we will be using is called "Design Thinking" (read the article). In each phase of the design process, we will apply the appropriate research methods for that phase. The design method is characterized by a very confusing start leading to more and more focus in the end.
For our first dispatch of 2019, we’ve assembled enough Google Design goodies to put a spring in your step. Our roundup includes a big story on Waymo—exploring how the company’s designers built a brand new UX playbook to foster user trust; an artful interview with technologist John Maeda on agile leadership; and deep insights from UX Director Margaret Lee, who penned an essay on how her immigrant upbringing shaped her take on leadership. We also compiled a fresh selection of “5 Things to Love Right Now”—curated by San Francisco-based designer Shannon May. Dig in for a new bloom of insights and inspiration.Subscribe to the Google Design Newsletter