A complete Sprint process involves user testing in the last two days. Scheduling is hard and resources are limited. It’s very easy to just do half of a Sprint and fall in love with the ideas your team come up with. A successful Sprint always include research with end users or at least internal people who is not in the Sprint team to validate the ideas. I would even recommend lower the fidelity of your prototype to squeeze in time for research. Testing some sketches on paper is definitely better than having a polished interactive prototype that haven’t been validated by anyone. You always learn something from user research, so you should always, always include research in your Sprint process.
Enterprises that have well-established processes may also look to a design sprint as a way to accelerate their product design and development so that they can work more like a fast-moving startup. The accelerated learning can give the enterprise an advantage and also reduce the amount of resource investments for exploration of product ideas and concepts. Spending three to five days on a project idea to see if it makes sense to move forward is better than working three to five months, only to discover it would have been better to not have proceeded at all.
To make your Design Sprint more efficient, Google suggests a few preparation tips, like writing a Sprint brief, collecting User Research, assembling a cross-functional team, planning Lightning Talks, creating a Deck, finding the right Space, getting the Supplies, setting the stage, the ground rules for Sprinting, and choosing a good ice-breaker! Innovation fortune only favors the prepared mind.
The First principle incorporated in regular science is the "Design Thinking Cycle", which is new to the method. The cycle starts with you, envisioning the lives, dreams and anxieties of your customers. Then you define the problem you want to solve. After that you try to figure out as many solutions to that problem as you can imagine. Then you choose the most likely solution to be successful, you make a prototype of that solution and test its acceptance with your customers. Only after you have found a successful solution, you will invest in executing your business.
In a world of hyper-specialization, C. Todd stands in the intersections and sees the connections that revolve around us. As an Innovation Architect at Constant Contact's InnoLoft, he facilitates product and service design sprints for a wide range of external startups and internal product teams. C. Todd is also a member of the adjunct faculty at Madrid's prestigious IE Business School where he teaches courses on Creativity, Innovation, Design-Thinking and Communication.
“For most organizations, doing some prototypes and a small beta test would be a good example of Design Thinking, but for a company with the heft of Google, they can absolutely afford to ‘launch’ something and see how it does without putting themselves at risk,” Rose wrote. “The amount of info that they learned from developing and launching it was incredible.”
Working together in a sprint, you can shortcut the endless-debate cycle and compress months of time into a single week. Instead of waiting to launch a minimal product to understand if an idea is any good, you’ll get clear data from a realistic prototype. The sprint gives you a superpower: You can fast-forward into the future to see your finished product and customer reactions, before making any expensive commitments.
The course materials take you through absolutely everything, start to finish, but if you’re already a Design Sprint facilitator then you probably won’t need to go through all the exercises, but things like the presentation slides, cheatsheet, and prototyping templates will probably be the most useful stuff, and maybe hearing some of our learnings throughout the videos will also help you avoid some common mistakes and learn some ‘hacks’
What I Find Noteworthy: They have a certification program and a mentor program. If you pass their Sprint Master certification exam, you can serve as a mentor to other students in future classes, and join their online community of Sprint Masters. Students learn not one, but two different approaches to design sprints (Jake Knapp’s sprint model and Tenny Pinheiro’s MVS service start-up model).
“Design thinking begins with skills designers have learned over many decades in their quest to match human needs with available technical resources within the practical constraints of business. By integrating what is desirable from a human point of view with what is technologically feasible and economically viable, designers have been able to create the products we enjoy today. Design thinking takes the next step, which is to put these tools into the hands of people who may have never thought of themselves as designers and apply them to a vastly greater range of problems.”
You might use a design sprint to initiate a change in process or start the innovation of a product concept. This works well when you’re exploring opportunities with the goal of coming up with original concepts that ultimately will be tested in the real world — for example, if we need to understand how young parents would buy healthcare products online.
Google could learn a lesson from REALM Charter School in Berkeley, California, where students put the principles of good design thinking into practice. Emily Pilloton, teacher and Studio H founder, wrote that design should be “an active response to a context . . . a social act that builds citizenship in the next generation.” Students in her program have built a school library, a farmers’ market, and an outdoor classroom. But before diving into the projects, they conduct ethnographic research to identify their community’s (or, in the case of the library and classroom, their own) needs.