Some designers have argued Google Glass is actually an exemplar of design thinking. The project was a grand experiment that incorporated creative risks and unconventional thinking—and a failure that is possibly more revealing than success would have been. Design thinking is simply manifested differently at a massive company like Google than it is in a classroom or studio, said Daniel Rose, an officer at a design-oriented consulting firm, in a LinkedIn discussion.
Another important criterion is the expertise of the trainers, both into the subject as well as in training and facilitating teams and individuals. As mentioned before, some providers have build experience by applying the framework themselves, while building digital products. Others have a background as trainers (for example in Agile, Scrum or Design Thinking) and added Design Sprint training to their curriculum.
Design for a light-touch, full-product experience. Ask yourself: What’s the smallest set of features you can design that will still solve users’ problems? Start with the simplest version of your product, get user feedback, and then add features. As your sprint loops continue, you can move from simple prototypes to robust product directions. With Swell, we focused on creating a hero page for each key interaction (landing page, sign up, and invest). This meant we were testing the functionality of the full product experience, just in a light-touch way.
The Sprint facilitator’s job is to talk to all those people, gather information, refine the problem statement and make sure everyone is clear and onboard with the problem you are solving before entering the Sprint. After the pre-work, a better version of the previous problem statement might be “How can we create a digital solution to help small individual Delis in New York City to manage food waste and increase revenue.”
But probably the most valuable benefit of design sprints is that they introduce stakeholders to the importance of validating ideas with real users. Google has orientated the whole week around building a prototype that users find easy to use. That is a valuable lesson for colleagues who can often be more focused on their own agenda, rather than that of the user.